सहाय · The thesis

The intent layer for India's money.

Sahaya is ambient AI for money. Connected once to your accounts, email and calendar, it works in the background, speaks your language, and acts across India's financial rails with your consent and on your side.

01 · The idea

The companion who knows money.

Every family that does well with money has someone they ring before a big decision: the uncle who understands insurance, or the cousin who works at a bank. Most Indians don't have that person. Sahaya is meant to become that person, living in the phone already in your pocket. It speaks your language, knows your numbers, and gets sharper with every conversation.

It isn't another app to open. It works in the background and comes to you first, before you sign, renew or invest.

02 · Why now

Fin 3.0 runs on
intents, not transactions.

Fin 1.0 was built on selling products. Fin 2.0 was built on doing transactions. Fin 3.0 is being built on intents. The hard part of managing money was never the transaction. It lives in the intent behind it.

Fin 1.0

Selling products

The branch

Banks pushed accounts, policies and loans across a counter. The relationship was the product you were sold.

Fin 2.0

Doing transactions

The app

UPI made every payment instant and free. Apps optimised for taps and the transaction feed, but a payment is only the last step of a decision.

Fin 3.0 · Now

Understanding intents

The conversation

"I want an AC before summer." "Can I afford my daughter's college?" An agent that takes the intent, works out every step behind it, and only then touches a rail. This is where Sahaya is built.

The whole complexity of managing money lives in the intent, not the transaction.

FORCE 01

Ambient AI.

Agents now work in the background. They read your email and calendar, watch for changes, and act with your approval. Very few understand Indian financial rails, or speak Tamil or Telugu.

FORCE 02

Conversation-driven learning.

Every conversation teaches the system something. Memory compounds into a moat that's structural rather than a feature.

FORCE 03

Digital public infrastructure.

UPI, Account Aggregator, BBPS, DigiLocker and Aadhaar make up programmable rails that already serve hundreds of millions of people. UPI alone clears 24 billion payments a month, and Account Aggregator has fulfilled 49 crore consent requests.

Big Tech will own general-purpose AI. Regulated verticals need trust, compliance and local context, which global players won't build. That's the white space, and money is the domain where going deep matters most.

03 · The problem

The rails exist. The guide doesn't.

India built the most advanced digital financial infrastructure on the planet. Payments clear in seconds, data moves on consent, every biller is a tap away. And yet hundreds of millions of people with bank accounts still can't navigate it on their own.

0B+
UPI transactions a month (Sep 2026)
0K+
Billers live on Bharat Connect (BBPS)
0%
of Indian adults aren't financially literate
0
Indian languages Sahaya understands, by voice or text

Sources: NPCI (Sep 2026) · NPCI Bharat Connect · NCFE financial literacy survey · Sarvam AI

Most of India's 59 crore Jan Dhan account holders still cannot…

  • read their own credit reportCIBIL
  • compare two insurance policiesIRDAI
  • learn why their loan was rejectedLending
  • see which bills are due, and whenBBPS
  • claim the subsidies they qualify forSchemes
  • pick investments that fit their goalsSEBI

The infrastructure is there.
The interface is missing.
Sahaya is the interface.

04 · The solution

Not one chatbot.
A team of specialists, one voice.

A Conductor breaks each request into tasks and routes them to the right specialist agents. A Compliance agent runs outside the process and can veto any of them. The user only ever talks to one companion.

↖ Tap any agent in the orbit
Generative UI

Pages that build themselves.

Sahaya doesn't ship a fixed app of screens. When you ask for something, it builds a page for that task from a library of safe, typed blocks (amount, plan, comparison, chart, timeline, consent). The page disappears when the job is done, or you pin it.

amount
₹2,340TNPDCL electricity · due 28 Mar
plan
Pay today from HDFC ••4417Ujjwala application in 3 days
amount · plan · consent
i.

Value before trust.

You see your full money picture before Sahaya asks for anything. No forms, and no upfront KYC.

ii.

Consent is the architecture.

Every read and every action goes through a signed, purpose-bound consent artifact. There's no bypass path.

iii.

Your language, natively.

Native financial vocabulary, not translated English. "Chit fund", "kharcha paani" and "EMI baaki" are understood in context.

05 · In practice

Four lives, four languages.
One companion.

Sahaya is built for the hundreds of millions of Indians who have a bank account and a smartphone, but not the financial literacy, the language access or the time to use the system well.

06 · Architecture

Nine layers, each one a contract.

Every message runs inside an agent harness, every reply is composed from typed, schema-checked blocks, and every financial action passes through consent and compliance on its way down to India Stack, with no exceptions and no back door. Select a layer to inspect it, or trace one of Meena's voice notes through the whole stack.

// Meena sends a 6-second Tamil voice note: "Need to pay the current bill."
// Press trace to follow it through all nine layers.
Harness · Agno AgentOS: tools, memory, scheduler, tracing Agents · Agno, route mode Speech · Sarvam AI Reasoning · Claude on AWS Bedrock (Mumbai) Memory · PostgreSQL + pgvector Region · AWS ap-south-1
07 · Privacy

Your Aadhaar never
leaves the building.

Three things make Sahaya hard to copy: privacy, consent and memory. Model routing uses three tiers that trade off capability, cost and compliance. The privacy router strips identifiers in the infrastructure layer, before a query can reach a larger model. Type anything below and watch what each tier is allowed to see.

Privacy router · infra-enforced
T1 · LocalInside our Mumbai VPC
Self-hosted open model (planned)
Credit analysis · KYC · Consent · PII processing
Routed here
T2 · IndiaDPDP · in-region
Claude Sonnet 4.6 · Haiku 4.5 on AWS Bedrock
Complex reasoning · Financial planning · Product comparison
Routed here
T3 · GlobalAnonymised only
Frontier models, anonymised prompts only
General knowledge · Research · Non-financial reasoning
Routed here

Design rule: Aadhaar numbers, PAN numbers, bank account numbers and phone numbers never leave Tier 1. Infrastructure enforces this, not application code, so no agent prompt can override it.

07 · Memory

KYC isn't a form.
It's a conversation.

Traditional KYC tells you who someone is legally, and nothing about who they are financially. Sahaya treats every message as a signal. Within a handful of conversations, Sahaya knows more about someone's financial life than a KYC form ever could.

0
08 · The vault

One vault.
Every aspiration.

Sahaya becomes the place an Indian household keeps its financial keys: a zero-knowledge password manager and a tokenised card store, alongside reward points, warranties, policies and goals. Because it holds the keys, it can do more than advise. It can find the best price on a phone, an AC or a ticket home, stack every offer, then sign in and pay once you say yes.

01 · Password manager

Keys only you hold.

  • End-to-end encrypted, with keys kept on the device and unlocked by a passkey
  • No readable copy is kept: a secret is decrypted only for the single action you approve
  • Agents use a login only when you instruct them to, such as CDSL, net banking, airlines and utilities
  • OTPs are used once, at the moment you say so, then discarded
02 · Tokenised cards

Your number never leaves the bank.

  • RBI card-on-file tokenisation through Visa, Mastercard and RuPay
  • Tokens are tied to a merchant or our payment partner, so a leaked one is useless elsewhere
  • Built with an RBI-approved token requestor or payment aggregator partner
  • Every payment needs a single-use action consent and your bank's own second factor
03 · Aspiration engine

Want it, plan it, get it for less.

  • Goals for phones, fridges, ACs, travel and tickets
  • Watches prices and festive sales against the cards you actually hold
  • Stacks bank discounts, cashback, no-cost EMI, exchange value and reward points
  • Turns the gap into a weekly saving nudge, then buys when you say yes

Whoever holds the keys makes the purchase.

09 · The model

Sahaya earns
only when you benefit.

₹99/ month · Sahaya Pro

The core experience is free. Pro (₹99 a month or ₹999 a year) adds tax optimisation, retirement planning, a family dashboard and priority support, and brings Sahaya into the AI tools people already use: Sign in with ChatGPT, an MCP server and APIs. The rest of the revenue comes from being a transparent distribution layer: every recommendation discloses whether Sahaya earns a commission, with no manufactured urgency.

Lending referrals₹500–1,500 per loan

Matches users to partner bank and NBFC loans. The Compliance agent checks suitability before any recommendation.

Insurance distribution₹200–800 per policy

Finds coverage gaps, then recommends and facilitates the purchase. Needs an IRDAI corporate-agent or broker licence.

Mutual fund SIPs0.5–1% trail

Annual trail on regular-plan AUM as an AMFI-registered distributor (ARN), kept separate from any advice. Regulated by SEBI and AMFI.

Credit card partnerships₹1,000–3,000 per card

Pre-qualified offers based on the user's CIBIL profile, shown only to people likely to be approved.

Aspiration commercemerchant commission

Phones, appliances, travel and tickets bought through the vault, with every offer stacked. The commission is disclosed on every purchase.

Bill payment feesper transaction

Per-payment fees as a Bharat Connect agent institution, which become meaningful at 100M+ payments a month.

North star · FACPUPM
8+

Financial Actions Completed Per User Per Month. An action is a concrete outcome: a bill paid, a score checked, consent granted, savings found, a loan pre-qualified. The Month 12 target is 8, after 4 at Month 6.

<3m
Time to first value

From "Hi" to the money picture. The target falls below 2 minutes by Month 12.

75%
AA consent rate

Our product–market-fit signal. If users trust us with their data, the product is working.

>92%
Voice intent accuracy

Across all languages. A misheard financial instruction is a serious failure.

<0.1%
Financial error rate

On amounts, scores and balances. Financial accuracy is sacred.

10 · Competition

Everyone owns a transaction.
No one owns the intent.

Every player in Indian money today is built around one product or one tap. Agents that act for you are arriving in messaging apps, which proves the interaction model, but none of them speaks Indian money.

Payment appsPhonePe · Google Pay · Paytm

Brilliant at the transaction. They know what you paid, not why, and they don't plan what comes next.

Wealth & neo-bank appsINDmoney · Jupiter · Fi · ET Money

Good dashboards for app-first, English-first users. You still do the thinking, one app per product.

Rewards & creditCRED

Great for affluent card users. Not built for a household running on UPI, chit funds and remittances.

General AI agentsMeta Muse · Instinct · ChatGPT

Proactive agents inside WhatsApp and iMessage, with memory and approvals. Muse launched in the US in September 2026. None of them plugs into Account Aggregator, Bharat Connect or India's regulators, or speaks 12 Indian languages.

PeopleBank RMs · agents · CAs

Trusted, but expensive, conflicted by commission, or only available to the affluent.

SahayaThe intent layer

Starts from what you want, works out every step in your language inside WhatsApp, with pages that build themselves for each request, and acts on India's rails with consent and a one-word yes.

11 · Go-to-market

WhatsApp first. Bills are the way in.

No app download, and from Phase 2 no smartphone needed, thanks to IVR. Bill payment is the lowest-friction entry point. Once someone is in, the dashboard, credit coach and savings agents do the rest.

Q1 2027

Bengaluru launch

10K users
  • WhatsApp agent
  • Money Dashboard
  • Bill Manager · Credit Coach
  • Hindi · Kannada · English
  • AA integration
35% AA consent
4 actions / user / month
Q2 2027

Regional

500K MAU
  • Android & iOS apps
  • 7 languages
  • Smart Savings · Loan Navigator
  • IVR channel
  • The vault: passwords + tokenised cards
  • Lending partners
₹15 ARPU
30% D30 retention
Q3 2027

National

5M MAU
  • All 12 languages
  • Life Events agent
  • Sahaya Pro
  • MCP, APIs & Sign in with ChatGPT (Pro)
  • Insurance distribution
  • 5+ bank partners
₹45 ARPU
45% D30 retention
Q4 2027

Scale

15M MAU
  • Family dashboard
  • Tax filing
  • Scheme automation
  • Enterprise module
Path to profitability visible
2028+

India's Financial OS

50M+ MAU
  • Full product marketplace
  • Micro-lending
  • Wealth management
  • Other DPI markets
Category-defining consumer fintech
Loop 01

Bill-payment virality.

A bill is paid, and the confirmation says "Share Sahaya with family". A relative starts with their own bill, then finds the dashboard.

Loop 02

Credit-score sharing.

Users get a shareable credit-health card that ends up on WhatsApp status. Scores are social, so friends get curious and check theirs.

Loop 03

Family network.

One user onboards their parents or spouse by forwarding a WhatsApp message, which unlocks the family dashboard. Managing money across generations is Sahaya's superpower.

12 · Risks

What could go wrong, and what we do about it.

Platform dependence on WhatsApp

Telegram is already live, IVR covers feature phones, SMS is the fallback, and the Android and iOS apps hold the vault. The relationship lives in Sahaya's memory, not in the channel.

A wrong number in a money answer

Statements are parsed by code before the model sees them, every rupee must come from a tool or arithmetic, and an out-of-process compliance engine can veto any action.

Regulation and licences

Each regulated activity runs through the right licence or partner: Account Aggregator as an FIU via a regulated partner, AMFI registration for fund distribution, an IRDAI corporate-agent or broker licence for insurance, an RBI-authorised payment aggregator for tokenised cards, and DPDP-compliant consent throughout.

A breach of the vault

Keys stay on the user's device, cards exist only as network tokens, a secret is released for one approved action at a time, and every release is written to an append-only log.

Mis-selling and lost trust

Every suggestion discloses whether Sahaya earns a commission, suitability is checked before any product, and an Activity log (ask "what did you do?" in any language) shows the user everything Sahaya has done.

Cost per user

Small models handle the specialists and a larger one only routes, documents are parsed without the model, and Sahaya Pro covers the heavy users.

The vision

AI has to empower people
to grow economically.

The world needs AI that goes deep in one domain rather than wide and shallow across all of them. For us, that domain is money. Sahaya means companion: a helper that stands beside you.